When email is appropriate
AdaptedED may reply when someone contacts us directly. Product email supports requested actions such as verification, invitations, password resets, security notices, and school-authorized notifications. We do not intend to buy, rent, scrape, or sell recipient lists or send unsolicited bulk marketing.
Recipient relationship
A message should trace to a direct inquiry, requested account action, existing account, or documented school-managed relationship. A publicly available address alone is not an appropriate reason to send product email.
Verification and preferences
Staff-entered addresses should receive only a justified invitation or verification message until the intended recipient or an approved school record establishes the relationship. Product workflows should respect message-specific preferences and provide a practical way to correct or stop optional email.
Delivery problems
A production email system should stop sending to addresses associated with a hard bounce or spam complaint, record delivery outcomes, limit retries, and require review before an address is reactivated.
Minimum necessary content
Email should act as a notification channel rather than a student-record transport. Sensitive details should remain behind appropriate product access controls whenever a neutral notification and secure link will work.
Report an unwanted message
If you receive an unexpected AdaptedED website reply or test message, forward its details to [email protected]. Include the recipient address and message date when possible so we can investigate and stop further messages where appropriate.